WITHDRAWAL
In the cases in which the User acquires products on or through the owner's Website, they are assisted by a series of rights, as listed and described below:
RIGHT OF WITHDRAWAL
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 30 calendar days without the need for justification. This withdrawal period will expire 30 calendar days from the day that the User or a third party authorized by the latter, other than the carrier, acquired material possession of the goods purchased on the MARCVS JOYEROS Website or in the event that the goods that make up your order is delivered separately, 30 calendar days from the day the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order. To exercise this right of withdrawal, the User must notify MARCVS JOYEROS of his decision. You can do so, where appropriate, through the contact spaces provided on the Website or through:
SANCRUSIR
Camino Almotilla s/n 50012 Zaragoza
Phone +34 976 40 21 21
info@marcusjoyeros.com
You also have the option of electronically completing and sending the withdrawal form model or any other unequivocal statement through our website https://www.marcvsjoyeros.com/es/contact If you use that option, we will notify you without delay. in a durable medium (for example, by email) the receipt of said withdrawal
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that MARCVS JOYEROS makes available as an annex to these Conditions, however, its use is not mandatory.
To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires. In the event of withdrawal, MARCVS JOYEROS will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without no undue delay and, in any case, no later than 14 calendar days from the date on which MARCVS JOYEROS is informed of the decision to withdraw by the User.
MARCVS JOYEROS will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, MARCVS JOYEROS could withhold said reimbursement until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first. The User can return or send the products to ARGYOR at:
SANCRUSIR, SA
Camino Almotilla s/n 50012 Zaragoza (Spain)
Phone +34 976 40 21 21
info@argyor.com
And you must do so without undue delay and, in any case, no later than 30 calendar days from the date MARCVS JOYEROS was informed of the withdrawal decision. The User acknowledges knowing that he must assume the direct cost of return (transportation, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from handling or use other than what is necessary to establish the nature, characteristics and operation of the goods.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of jewelry with personalized engraving.
In the following link you can download the withdrawal form model:
– To the attention of MARCVS JOYEROS SA, Camino Almotilla S/N, 50012 Zaragoza, info@argyor.com. Fax 976402109:
– I hereby inform you that I am withdrawing from our request number ....
- Order received on ....
– Name of the consumer and user
– Address of the consumer and user
– Signature of the consumer and user, only if this form is submitted on paper
- Date
RETURN OF DEFECTIVE PRODUCTS OR SHIPPING ERROR
These are all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, they should contact MARCVS JOYEROS immediately and let you know of the existing disagreement (defect/size error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement of the same is appropriate. .
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.
The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at all times for the User, as a consumer and user, will always apply.
GUARANTEE
The User, as a consumer and user, enjoys guarantees on the products that he can acquire through this Website, in the legally established terms for each type of product, responding MARCVS JOYEROS , therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by MARCVS JOYEROS and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products that are marketed on the Website could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and they will not be a defect.
On the other hand, it could be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.
RING SIZE CHANGE
If the size of your ring is not correct, you have 30 calendar days from the date of receipt to check it and start the exchange process. MARCVS JOYEROS puts at your disposal a free size change per jewel purchased, being able to increase or decrease up to a maximum of two sizes. The jewel will be adapted to the new size at no cost, except for the depreciation of the first order if it is engraved (See the following section). In the event that the consumer requests that MARCVS JOYEROS manage the collection, extra transport costs of €10 will be applied.
RETURN OF PERSONALIZED PRODUCTS
The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of the following products:
a) The supply of goods made according to the specifications of the consumer and user or clearly personalized .
b) The supply of goods that can deteriorate or expire quickly.
In case of return or exchange of personalized jewelry (engraved wedding bands or medals, for example), a depreciation charge of the original piece will be charged. This amount will be a fixed amount of €10 per returned item.
